Terms & Conditions
Jewellery made using The Silver Grasshopper’s original designs.
Please note that when you book a course you are agreeing to and are bound by our terms and conditions. We reserve the right to change these terms and conditions at any time. Any such changes will take effect from the moment they are posted on the website and it is your responsibility to check the terms and conditions each time you use this website and your continued use of the website will signify your acceptance of our latest terms and conditions.
OUR WARRANTY AND FAULTY ITEMS
-During the warranty period of 6 months, we will repair or replace any jewellery that is faulty due to improper materials or workmanship, free of charge. Any postage will need to be paid for. When posting your items to me we advise you to use special delivery and to keep the receipt. We do not cover any losses during postage.
-All of our jewellery is checked before leaving to their new home however if there is an issue please et in touch as soon as you can.
-Items damaged during normal wear and tear are not considered faulty and will not be covered by the warranty. This is including chains which can be replaced/repaired at a cost. Please look below at how to care for jewellery.
-We hope that you are in love with your jewellery, however, if for any reason you would like to you must return the product within 14 days of being bought. We are not responsible for paying return postage. To make sure package is returned safely we advice you to use special delivery, we are not responsible for jewellery being lost during return journey.
– If a piece of jewellery is specially designed for a customer or personalised in any way, this can not be returned.
-Resizing of rings : Rings can be resized at additional price, customer responsible for the postage both to and from us (we suggest trackable, secure mail and to keep the proof of postage. We are not responsible for any loss during posting).
-Silver tarnish can be removed using a silver polish cloth to bring you jewellery back to its beautiful shine.
-To avoid scratches it is advisable to keep your jewellery in it’s original box or in a jewellery box separate from your other pieces.
-Take special care with the chain to avoid tangles, especially snake chains which should be kept flat to avoid kinking. Snake chains in particular should never been scrunched up and should only be kept flat and untangled.
-Many things can discolour the silver and it is advisable to apply perfume before putting on the necklace and taking off while shower, swimming, sleeping or doing a high activity sport.
– Bespoke pieces are any piece of jewellery that is designed by the customer or any piece that is personalised such as stamped letters or hearts cut out in a specific place for the customer are classed as personalised and therefore can not be returned.
– Bespoke pieces can not be refunded due to them being personalised. You will be asked for your design fee of £50 (which is taken off the final cost) and then the two instalments. The first one after the design has been okayed by you the customer. The second instalment is asked for just before completing the piece of jewellery.
– All confirmations of sizes eg. ring, bangle.. will be final so please make sure you are 100% sure. Some things can not be resized due to the design but where possible we will try to resize it for you at additional cost.
-As each piece is handmade please allow 2 weeks before delivery, My standard post is First class recorded* mail while bespoke pieces go by special delivery.
-Return of non faulty/resizing items is to be paid by the customer.
-During purchase you are sent an invoice in the email, being mindful of paper waste I do not send a copy in your mail. Simply let me know if you would like a printed out copy as well.
*During free delivery offers orders will be posted out second class
‘MAKE YOUR OWN WEDDING RING COURSE
When booking you will need to make your wedding rings (at least) 8 weeks before your wedding date to ensure your rings have time to be sent for hallmarking, returned to me
to be finished before being sent on to you both.
I require a £50 booking deposit which will be taken off your final cost.
The full payment (£400 + the cost of materials) will be taken 14 days prior to the course date, once your balance has been paid I will then buy your materials. In certain circumstances it may be advisable that I order your materials in advance. If you decide to not go ahead with the course, but materials have been bought and paid for, you can keep the materials or I can give you a refund for the value I would get from scrapping them.
If you are late with the payment this may mean postponing the courses as I may have trouble getting the materials on time.
Customer can cancel up to 7 days before the course date for a refund (excluding £50 deposit and the cost of materials).
Any time after this the customer will not be entitled to a refund.
We strongly advise our couples to stay on Raasay the night before and after to ensure they will be able to make it to the course on time.
We can not take responsibility for a course being missed due to travel problems or weather. Please make sure of ferry times as I cannot extend the course if you are late.
On the day you will need to wear sensible flat shoes, sensible layers to keep warm/take off when too hot and long hair must be tied back at all times.
Once finished your rings they will be sent away to be hallmarked which is a legal requirement, this means that you will not be able to take them away and instead I will send them on to you when they are returned to me (roughly two weeks in total).
The prices can be seen by the products on the website, we reserve the right to change these when required to.
All products sold by The Silver Grasshopper are copyright of The Silver Grasshopper. No permission is given by The Silver Grasshopper in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the The Silver Grasshopper website. ALL RIGHTS RESERVED.
Due to each piece being made to order you’re lovely piece of jewellery may take up to 3 weeks for it to arrive. And as they are all handmade there will be small quirks in the design that set it apart from other pieces, unlike manufactured pieces. I try and keep pictures true to life but the image may vary from true life due to the camera angles, lighting and computer/tablet screens. This may make the colour of stones appear slightly different
to real life.